WELCOME
Welcome to Royal Life Clinic’s website and online services (“Royal Life Clinic Site” or the “Site”), an online information and communications service provided by Royal Life Clinic (“Royal Life Clinic” or “We” or “Us”). This policy is intended to cover the uses for all of the Site, although additional conditions, restrictions and privacy policies may apply.
Royal Life Clinic collects patient information in order to provide high quality medical care by all members of the healthcare team.
Health care disclaimer
The content, products and services offered herein are here to educate consumers on health care and medical issues that may affect their daily lives. Nothing in the content, products or services should be considered, or used as a substitute for, medical advice, diagnosis or treatment. This site and its services do not constitute the practice of any medical, nursing or other professional health care advice, diagnosis or treatment. You should always talk to your health care provider for diagnosis and treatment, including your specific medical needs. None of the products or services offered through this website represents or warrants that any particular service or product is safe, appropriate or effective for you. We advise users to always seek the advice of a physician or other qualified health care provider with any questions regarding personal health or medical conditions. If you have or suspect that you have a medical problem or condition, please contact a qualified health care professional immediately. If you are experiencing a medical emergency, Please Call the emergency number for your location or for emergency medical help on the nearest telephone.
Terms of use
Use of the Site is subject to the following terms of use. Royal Life Clinic may modify these terms and conditions at any time, and such modifications shall be effective immediately upon posting the modified terms and conditions on Royal Life Clinic Site. You agree to review the agreement periodically to be aware of such modifications, and your accessing or using the service constitutes your acceptance of the agreement as it appears at the time of your access or use. From time to time, Royal Life Clinic may offer website visitors the opportunity to participate in additional features or services through Royal Life Clinic Site. You may be required to enter into additional agreements or authorizations before you can access such features or services.
Intended for users 18 and older
The Site is intended for use by individuals 18 years of age or older. This website is not directed for use by children under the age of 18. Users under the age of 18 should get the assistance of a parent or guardian to use this site.
You agree that you will not:
- Upload or transmit any communications or content of any type that may infringe or violate any rights of any party
- Use this website for any purpose in violation of local, state, national or international laws
- Use this site as a means to distribute advertising or other unsolicited material to any third party
- Use this website to post or transmit material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful or embarrassing to any other person or entity
- Attempt to disable, “hack” or otherwise interfere with the proper functioning of this website
If you use any part of the Site requiring secure access, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
Termination of use
Royal Life Clinic may, in its sole discretion, terminate your account or your use of the Site at any time. You are personally liable for any orders that you place or charges that you incur prior to termination.
Royal Life Clinic reserves the right to change, suspend or discontinue all or any aspects of the Site at any time without prior notice.
Blogs and interactive media
If you use blogging features or otherwise post information to a Site, you give Royal Life Clinic the irrevocable right to reproduce, distribute, publish, display, edit, modify, create derivative works from and otherwise use your submission for any purpose, in any form, and on any media.
If you use blogging features or otherwise post information to the Site, you agree you will not:
- Post material that infringes on the rights of any third party, including intellectual property, privacy or publicity rights
- Post material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful or embarrassing to any other person or entity as determined by Royal Life Clinic in its sole discretion
- Post advertisements of solicitations for business
- Post chain letters or pyramid schemes
- Impersonate another person including but not limited to a spouse, child or sibling
- Allow another person to use your credentials for posting or viewing comments
- Post the same note more than once or “spam”
Royal Life Clinic reserves the right (but is not obligated) to do any or all of the following:
- Remove communications that fail to conform with these terms of use
- Terminate a user’s access to the entire Site or specific features such as the blog
- Edit or delete any communications posted on the blog features, regardless of whether such communications violate these standards.
Indemnification
You agree that you will indemnify Royal Life Clinic Clinic against any damages, losses, liabilities, judgments, costs or expenses (including reasonable attorneys’ fees and costs) arising out of a claim by a third party relating to materials you have posted or other actions taken by you on the Site.
Intellectual property
The marks “Royal Life,” “Royal Life Clinic,” “Royal Life Clinic Hair Transplant Center” “Royal Life Clinic Aesthetic Center” and the triple-shield Royal Life logo are trademarks and/or service marks of Royal Life Foundation for Medical Education and Research. The content and design of Royal Life Clinic Site is protected by International copyright laws. You may not copy, reproduce, republish, upload, post, display, transmit or frame any of these materials without prior written consent from the copyright owners, except that you may view, download, display and print a single copy of these materials on a single computer for personal, noncommercial use only, so long as: you do not alter or modify the materials in any way; you include all applicable notices and disclaimers (including copyright notices); and you do not use the materials in a way that suggests an association with Royal Life or an affiliated Royal Life entity. You understand and agree that title to these materials shall not pass to you or any other user.
Disclaimers
YOU UNDERSTAND AND AGREE THAT ROYAL LIFE CLINIC SITE AND ANY SERVICES, CONTENT OR INFORMATION CONTAINED ON OR PROVIDED BY ROYAL LIFE CLINIC SITE IS PROVIDED ON AN “AS IS” BASIS. ROYAL LIFE CLINIC DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NONINFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SERVICE OR ANY MERCHANDISE, INFORMATION OR SERVICE PROVIDED THROUGH THE SERVICE. IN ADDITION, ROYAL LIFE CLINIC DOES NOT GUARANTEE THAT USE OF ROYAL LIFE CLINIC SITE WILL BE FREE FROM TECHNOLOGICAL DIFFICULTIES INCLUDING, BUT NOT LIMITED TO, UNAVAILABILITY OF INFORMATION, DOWNTIME, SERVICE DISRUPTIONS, VIRUSES OR WORMS, AND YOU UNDERSTAND THAT YOU ARE RESPONSIBLE FOR IMPLEMENTING SUFFICIENT PROCEDURES AND CHECKPOINTS TO SATISFY YOUR PARTICULAR REQUIREMENTS FOR ACCURACY OF DATA INPUT AND OUTPUT.
Errors on Royal Life Clinic Site
Content, prices, and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Royal Life Clinic reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Royal Life Clinic will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with the Site’s return policy.
Limitations of liability
THE USE OF THE SITE IS ENTIRELY AT YOUR OWN RISK, AND IN NO EVENT SHALL ROYAL LIFE CLINIC BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ANY OTHER MONETARY OR OTHER DAMAGES, FEES, FINES, PENALTIES, OR LIABILITIES ARISING OUT OF OR RELATING IN ANY WAY TO THIS SERVICE, OR SITES ACCESSED THROUGH THIS SERVICE, AND/OR CONTENT OR INFORMATION PROVIDED HEREIN. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICE IS TO STOP USING THE SERVICE. USER HEREBY ACKNOWLEDGES THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE AND SERVICES AVAILABLE THROUGH THE SITE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Links to third party websites
The Site contains links to other sites operated by third parties, including but not limited to third party sites that may display the Royal Life Clinic trademarks (“Third Party Site,” “Third Party Sites”). These links are available for your convenience and are intended only to enable access to these Third Party Sites and for no other purpose.
Royal Life Clinic does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any Third Party Site or its content. A link to a Third Party Site on the Royal Life Clinic Site does not constitute sponsorship, endorsement, approval or responsibility for any Third Party Site. Royal Life Clinic makes no representation or warranty as to any products or services offered on any Third Party Site. The conditions of use and privacy policy of any Third Party Site may differ substantially from the conditions of use and legal notices that apply to your use of the Site. Please review the conditions of use for all Third Party Sites for more information about the terms and conditions that apply to your use of Third Party Sites.
Jurisdiction
You agree that any dispute or claim (including personal injury claims) related to your use of the Royal Life Clinic Site is subject to the exclusive jurisdiction of the appropriate court in the state in which your care was originally given on-site by Royal Life, or at which care was requested, and will be adjudicated pursuant to the laws of that state. This agreement also applies to anyone claiming on your behalf.
Contact information
If you have any questions about the Service, please contact us at info@royallifeclinic.com.
Practice Staff Responsibility
Our Practice Staff take reasonable steps to ensure our patients are informed and understand:
- Why and when their consent is necessary
- What information has been, and is being collected
- Why the information is being collected
- How the information will be used or disclosed
- How the information will be stored
- Procedures for access to and correction of information
- Process for making a complaint about a possible breach of privacy and confidentiality or how we have managed personal or sensitive information
- How we protect access to patients personal and sensitive information through designated levels of access and password protection
Patient Consent
At their first visit, patients are asked to complete a “New Patient Privacy Document” which outlines some of our important principles about how we handle information. Royal Life Clinic is committed to protecting personal information. This information will not be used in any other way except as defined in this policy.
The Practice Staff must seek additional consent from a patient if information collected by us is required for any other purpose. Any request for further use of information is made in writing to the patient explaining the request and obtaining the patients written consent prior to the use or release of the information.
Consent to collect personal and sensitive information may be obtained from a patients’ guardian or responsible person where practicable and necessary, for example when a patient is unable to provide the information or is unable to do so.
In the rare case of a medical emergency we may have to COLLECT and/or USE information without a patients consent in order to provide urgent medical treatment.
We are a service company to the Practitioners who provide services at our Practice. On behalf of the Health Practitioners at our practice, we may collect personal information regarding patients to SUPPORT our Practitioners in providing medical services, treatment and for administrative and billing purposes.
Collection of Information
We are a service company to the Practitioners who provide services at our Practice. On behalf of the Health Practitioners at our practice, we may collect personal information regarding patients for the purpose of providing medical services, treatment and for administrative and billing purposes.
Examples of types of information collected include but are not limited to the following:
- Name, date of birth, address, telephone number, Medicare card number, Healthcare Identifiers
- Next of kin and emergency contact details
- Sensitive information about a patient such as but not limited to; past medical history, immunisation history, medications, allergies, social history, family history, cultural background, names of health care providers involved in the patients care, copies of any relevant medical referrals and reports.
Use and Disclosure of Information
The primary purpose in collecting and holding personal information is to provide comprehensive, coordinated and continuing whole person health care for our patients. This may include disclosing information to other health practitioners to whom we refer the patient to.
Other purposes for which we may collect, use and disclose information may include, but are not limited to, the following;
- To organise an appointment,
- For billing purposes,
- To liaise with Government Offices regarding Medicare entitlements and payments,
- For quality assurance purposes and
- To external service providers so that they can provide health care, financial, administrative or other services in connection with the operation of our business.
- Financial information for the purpose of payments of which no cardholder information is stored on site
Where we use or disclosure our patients’ personal information to third parties engaged by, or for the Practice business purposes, such as accreditation or the provision of information technology, the information will be de-identified as much as possible. We require any third parties with whom we share your information to comply with our Privacy policy.
1) Patients personal information is held at the Practice in the following forms:
- As an electronic record
- The Practice holds all personal information securely in an electronic format, in protected information systems and in paper files in a secure environment. Our IT environment has antivirus software and several fire walls in place and undertakes continuous monitoring our IT service provider to protect the information we have stored.
- As visual – x-rays, CT scans, photos
- As paper correspondence
- Some information such as mailed correspondence, faxed correspondence etc. may be held as a paper record which is stored in a secure area prior to being scanned to an electronic record. This paper record is held in a secure area for a maximum duration of 2 months after which it is destroyed by secure shredding.
2) The Practice Procedure for collecting personal and sensitive information is as follows:
Practice Staff collect patients’ personal information via registration when patients present to the Practice for the first time.
The Practice Staff ask our patients to confirm their identity on presenting to the reception desk by asking the patient to provide three key identifiers which include:
- Confirming their name;
- Confirming their contact details such as street address or telephone number and;
- Date of birth.
During the course of providing health related services, medical practitioners and other health care providers who work with us are required to access patient records to collect, use and where required as part of the provision of care, disclose relevant sensitive information within the limits of the consent provided by each patient. The treating practitioner will collect health information from the patient directly in order to diagnose and treat medical conditions. They may also collect information from other health practitioners also involved in your treatment.
3) Mature Minors
Our Practice recognises that children aged UNDER 18 years of age (mature minors) may have the same rights regarding privacy and confidentiality as would an adult patient. Our staff maintains those rights accordingly.
4) Anonymity / Pseudonymity
Patients have the right to remain anonymous or to use a pseudonym to protect their privacy. We take reasonable steps to ensure we comply with the patients’ request. Patients are advised that anonymity may have a significant impact on our ability to provide timely and appropriate communication and health care.
5) Exceptions to disclosure without patient consent are where the information is:
Required by law
- Necessary to lessen or prevent a serious threat to a patients life, health or safety or public health or safety, or it is impractical to obtain the patients consent.
- To assist in locating a missing person
- To establish, exercise or defend an equitable claim
- For the purpose of a confidential dispute resolution process
6) Unsolicited information and direct marketing
The Practice will not use any personal information in relation to direct marketing without express consent of our patients. The Practice evaluates all unsolicited information it receives to decide if it should be kept, acted on or destroyed
7) Cross-border disclosure
The Practice does not disclose your information to any overseas recipients, including cloud-based web services.
Confidentiality and Secure Storage
We undertake the following procedures to preserve the privacy and confidentiality of our patients information.
- All staff, work experience students and contractors sign and acknowledge a Privacy and Confidentiality Statement on commencement of their time with us. By signing this document, each person agrees to abide by their professional and legal obligations, the Practice Privacy Policy and procedures we have in place to protect the privacy and confidentiality of our patients.
- All staff, contractors and work experience students receive training on the obligations and expectations regarding privacy and confidentiality when they start work with us.
- Electronic records are stored on secure fileservers that are regularly backed up and are password protected at multiple levels. Computer back up tapes are secured safely off site.
- Our Information Technology team specialize in Medical Centre hardware and software and are accredited with ISO9001
- All hardcopy documents which contain any patient information are shredded by an accredited company
8) Notifiable Data Breaches Scheme
.This is known as the Notifiable Data Breaches scheme. We must notify the individuals involved and the OAIC if:
• Personal information is: lost; accessed by an unauthorised person or disclosed to an unauthorised person; and
• This is likely to result in serious harm to someone; and
• We can’t take steps to prevent the risk of serious harm.”
We may share information with third parties
We may share the information we collect about you with third parties who we have engaged to help us provide the services, or they may collect information about you directly when you interact with them. In certain circumstances, we may permit these third parties to use this data to improve the products and services they provide to Royal Life Clinic or their other customers.
Third parties may collect information such as IP addresses, traffic patterns and related information. This data reflects site-usage patterns gathered during visits to our website each month or newsletter subscribers’ interactions with our newsletters. EU residents should refer to the section below entitled “Users in the European Economic Area (EEA) and Switzerland” for additional information.
We may also use or disclose your personal information if required to do so by law or on the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or our sites; (b) protect and defend our rights or property, the sites, or our users; or (c) act to protect the personal safety of us, users of the sites or the public.
Destroying of information
Information that is no longer needed is destroyed by an accredited shredding company or by reformatting hard drives by IT Specialists to ensure information has been securely disposed of. We keep individual patient records for 7 years from the date of last entry for an adult and until the age of 25 for a child in accordance with current legislation.
Health Promotion
At times, Royal Life Clinic may contact our patients with regard to activities that the Healthcare team feel would be of benefit to their health. Immunisations, health promotion activities, chronic disease management, health checks that the patient is entitled to via Government initiatives will be brought to our patients attention via a phone call or letter. If our patients prefer not to receive this type of information, our receptionists can put this alert in the patients file and the Practice will not contact the patient for this purpose. The option to refuse this service is given to each patient on their first visit via the “New Patient Privacy Form”.
Access to Information
The Practice acknowledges patients may request access to their medical records. Patients are encouraged to make this request in writing and the Practice will respond within a reasonable time. The patient may incur a cost for the transfer of medical record; the patient will be informed of this at the time of the request. The cost is to cover the time and resources required to retrieve and prepare records for transfer or access. Where access is denied or needs to be limited due to concerns about the patient’s health and wellbeing or that of another person, this will be discussed with the patient.
The Practice will take reasonable steps to correct personal information where it is satisfied to ensure it is accurate and up to date. This is undertaken by our receptionist who asks each patient on every visit their current phone number and address. Patients are encouraged to request the Practice corrects or updates their information when attending the Practice.
Complaints
The Practice takes complaints and concerns about the privacy of patients personal information seriously. Patients are encouraged to express any privacy concerns in writing.
The Practice will then manage the complaint in line with our complaint resolution procedure outlined below:
Complaint Resolution Procedure
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The patient submits a privacy complaint in writing to the Privacy Officer
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The Privacy Officer will document the complaint in a complaint privacy register including a brief description
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The Privacy Officer will then write to the patient and inform them that we have received the complaint and outline that we will take up to 30 days to investigate and respond in writing.
-
Investigation
The Privacy Officer will conduct an investigation and confirm:
-Whether the actions complied with the Privacy Policy
-The breach or issue
-Key stakeholders involved
-Timeline of events -
Resolution
-If the Privacy Officer determines a violation has occurred, the operations manager will be
-All documentation will be provided to the operations manager maintained for …. years
-If the investigation reveals there is an issue with a process, the process will be reviewed and -
Notification
-The privacy officer will notify the patient submitting the complaint in writing of the results of the investigation.
- If the patient receives notification from the Privacy Officer and is not content with the resolution,the patient is to be advised that they do have the option to take the matter to the Office of the Information(please see details below).
For requests for access, to correct personal information, enquires about this policy or to make a complaint please direct your correspondence to:
Royal Life Clinic Privacy Officer
Adress: Yenisehir Neighborhood, ‘Millet’ Main Street, Sumbul Street No: 10 “STARPORT RESIDENCE“Floor: 3 Apartment No: 80, Zip Code: 34912 Town: Pendik Cıty: Istanbul / Turkey
Phone:+90 (212) 909-81-56
E-mail: info@royallifeclinic.com
